Information we collect
Depending on how you use the site, we may receive information such as your name, email address, phone number, delivery details, account information, order history and product enquiries. Basic technical information, which may include an IP address, browser details and session activity, may also be recorded for site operation, security and troubleshooting.
How information is used
We use information to answer enquiries, maintain customer accounts, process and communicate about orders, prevent abuse, provide customer support and meet applicable legal obligations. We do not use newsletter details for marketing unless you separately opt in.
Prescription documents
If you submit a prescription document through the footer upload form, it is intended for order-related review by authorised store personnel. Do not upload documents unless requested or relevant. Access should be restricted and the document retained only as needed for the request, business records and applicable legal requirements.
Sharing and retention
Information may be shared with service providers only where needed to operate the website, communicate with you, fulfil an order or comply with law. We retain information for as long as reasonably needed for these purposes, subject to applicable requirements.
Your choices
You may contact us using the email shown in the footer to ask about your personal information, correct inaccurate details, request deletion where available, or withdraw a newsletter subscription. Some information may need to be retained for legal, security or order-record purposes.